Flip1 Privacy Policy

Welcome to Flip1’s Privacy Policy. Here, we explain what personal data we collect about you, how we use it, and what your rights are as a data subject. This Privacy Policy applies to you if you are:

  • Our customer or a potential customer
  • A representative or contact person of our business customer or partner

Flip1 (“we,” “us,” or “Flip1”) is the data controller for the information described in this Privacy Policy. These terms apply exclusively to the Flip1 service provided by Fixably Oy. Other Fixably Oy terms can be found at www.fixably.com. Note that if Flip1 acts as a data processor for its business customers or partners, you should consult their privacy policies to understand how your personal data is collected and processed.

The Flip1 website may include links to other websites. Our Privacy Policy applies only to the Flip1 website. If you click a link to another website, please review their privacy policy.

For your convenience, this Privacy Policy is divided into the following sections:

  1. What information is collected and for what purposes?
  2. Marketing
  3. Data sharing
  4. How long we retain your data and how we protect it
  5. What are your data protection rights?
  6. Changes to our Privacy Policy
  7. Contact information

1. What information is collected and for what purposes?

This section explains what personal data Flip1 collects about you, for what purposes, how the data is collected, and the legal basis for its processing. More than one category below may apply to you (e.g., if you are our customer and use our website).

If you are a Flip1 customer, we collect the following information:

  • First and last name
  • Contact information
  • Billing address
  • Details of your trade-in device
  • Payment details and transaction-related information
  • Communications with us

You provide this information, for example, by filling out our online forms or otherwise contacting us. We use this information to process your transactions, provide customer service, communicate with you, and manage your customer relationship. We may also use this information for marketing within the limits of applicable laws.

The legal basis for processing this data is the performance of a contract or our legitimate interest in developing our business. If you have subscribed to our newsletter, the legal basis for processing is your consent, which you can withdraw at any time.

If you are a representative or contact person of our business customer or partner, we collect the following information:

  • Name and contact information
  • Position and organization details
  • Possible details of our interactions

This information is obtained either directly from you or your organization. The information is used to manage the business relationship and fulfill agreements. The legal basis for processing is our legitimate interest or the performance of a contract.

If you visit our website, your device may automatically provide us with technical information, such as:

  • IP address
  • Browser and device details
  • Time of visit and behavior on the site

This information is used to ensure the functionality of the website and to improve user experience.

2. Marketing

Flip1 may use your personal data to deliver marketing communications if you have given your consent or if the law allows it. You can unsubscribe from marketing communications at any time.

3. Data Sharing

We may share your personal data with our service providers, such as payment service and logistics partners. In some cases, personal data may be transferred outside the EU, in which case we ensure appropriate safeguards as required by law.

4. How long we retain your data and how we protect it

We retain personal data only for as long as necessary to fulfill the purposes outlined above. We use technical and organizational measures to protect your data from unauthorized access and loss.

5. What are your data protection rights?

You have the right to:

  • Access your personal data
  • Rectify incorrect data
  • Request the deletion of data
  • Restrict the processing of data
  • Object to data processing
  • Withdraw your consent
  • Transfer your data to another party

Contact us if you wish to exercise your rights.

6. Changes to our Privacy Policy

We may update this Privacy Policy as our operations or legal requirements change. The updated version will be published on our website.

7. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Fixably Oy

Business ID: 2694664-6

Address: Kansakoulukatu 3, 00100 Helsinki

Email: privacy@fixably.com

Phone: +358 9 424 51149