Terms of Service

Sell your unused devices as part of a new purchase. Pay less. Reduce e-waste.

Flip1 Sales Terms

These terms apply when selling your product to Flip1 via the websites of merchants using the Flip1 service. If you are not a consumer customer, please contact us by sending an email to support@flip1.com. Please read these terms carefully before selling your product to Flip1. By completing the sales form and selling your product to Flip1, you agree to comply with Flip1’s terms. Flip1 reserves the right to accept or reject sales at its discretion.

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2. 1. Definitions
3. • “Flip1” refers to Fixably Oy, the provider of the Flip1 service.
   • “Flip1 Facility” refers to the processing partner facilities where Flip1 instructs you to send your product.
   • “You” refers to the seller of the product.
   • “Product” refers to the device or item you sell to Flip1.
   • “Terms of Use” refers to Flip1’s sales terms.
   • “Payment” refers to the credit you receive towards your online purchase at participating merchants offering Flip1 payment services in exchange for the product you sell to Flip1.
   • “Service” refers to Flip1’s 'trade-in payment method,' which allows you to receive a discount on your online purchase by selling a product through participating merchant online stores.
   • “Day” refers to a business day. Weekends and public holidays are not considered business days.
   • “Package” refers to the package you send to Flip1, containing the product sold to Flip1.
   • “IMEI Code” refers to the International Mobile Equipment Identity number.
4. 2. Seller
5. By selling your product to Flip1 and agreeing to Flip1’s Terms of Use, you confirm that:
6. • You are a private individual residing in the EU capable of entering into a legally binding contract.
   • You provide complete contact information, including your name, active mobile number, and email address. Flip1 reserves the right to request additional information, such as your date of birth, billing and shipping address, place of birth, and nationality, for the sale or payment process.
   • You are solely responsible for the accuracy of the information provided and any costs resulting from incorrect information.
   • You are the owner of the product, and have the full legal right to sell it and profit from it.
   • You are of legal age to sell the product or have obtained parental or guardian consent if underage.
   • You grant Flip1 the right to inspect the product for missing parts and/or damages, which may require opening the product physically
     

1. Your customer information will be stored in Flip1's database to manage the trade-in process and customer relationship. For further information on how your data is processed, please refer to Flip1's Privacy Policy.
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3. 3. Sales Terms
4. Flip1 will provide you with Payment for your product based on its condition, model, memory, and functionality. The full value of the Payment must be used in one transaction within the same session at a participating merchant’s online store unless otherwise specified. If the Payment value does not cover the full cost of your purchase, you are responsible for paying the difference.

1. Ownership of the product transfers to Flip1 immediately after you receive the Payment and use it to complete your purchase at the merchant’s online store.
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2. Flip1 requires identity verification during the order process when you opt to use the Flip1 Service. This verification is conducted to prevent money laundering, terrorism financing, and fraud. You must provide the requested information and documents for identity verification, which may be cross-checked against third-party databases.
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3. Flip1 reserves the right to assess your creditworthiness. If a credit check is performed, you will be notified via email or mail. If you are unable to use the Flip1 service based on the results, Flip1 will inform you accordingly. Flip1 may also request authorization from your card issuer to verify your payment method.
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4. You are obligated to send the Product to Flip1 within five (5) business days after receiving the Payment. If you fail to do so, you must repay the full value of the Payment to Flip1. In this case, Flip1 will issue an invoice for the full Payment amount based on the initial offer.
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6. Upon receiving and inspecting your Product, all your personal data and settings will be erased from the Product. Flip1 may adjust the initial offer to reflect the actual condition of the Product at the time of inspection. If the offer is updated, Flip1 will notify you in writing (email/SMS), and you can choose to either pay the difference between the final offer and the Payment already granted or have the Product returned to you at no cost. In the latter case, Flip1 will invoice you for the full amount of the Payment initially granted.
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7. Flip1 reserves the right to request additional information about Product's ownership and to see proof of identity and ownership. Flip1 also reserves the right to cancel the transaction at any time, especially if suspicious activity is detected or fraud is suspected.
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8. The package sent to Flip1 must contain only one (1) product. If you sell multiple products to Flip1, each product must be packaged separately, using the corresponding package labels provided for each trade-in transaction. If multiple products are sent in a single package, you assume full responsibility for any potential loss or damage of the products due to the lack of traceability. Flip1 will not be liable for any loss or damage to products in such packages.
   
   All shipments made using Flip1-provided labels are your responsibility until the package is delivered to Flip1’s facilities. Please note that Flip1 may use different shipping providers depending on your location, and the insurance policies of these providers may vary. Additional information on insurance can be found on the respective shipping provider's website.

1. It is your responsibility to ensure the package contents are secure and appropriately packaged. Flip1 is not liable for packages lost or damaged in transit to Flip1’s facilities. Do not include additional items in the package, such as original product packaging, SIM cards, cables, cases, etc. Any extra items will be automatically discarded and will not be returned to you.
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2. If there are issues with the delivery of your package, Flip1 can initiate an investigation directly with the relevant courier company on your behalf and provide you with further information afterwards.
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3. You are responsible for the return shipping costs if the product turns out to be a non-genuine product, has been previously disassembled and reassembled with non-original parts, the package contents are not a Product, or for other reasons stated in these terms that prevent us from purchasing your product, and of which you should have been aware.
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4. Flip1 occasionally accepts intact, unlisted models. In such cases, you can contact us by filling out the contact form.
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6. 3.1. Product Condition
   Before sending your Product to Flip1, ensure its memory is erased and that the Product is not locked with features like Find My. You can do this by following the manufacturer’s instructions for the device. Note that this will permanently remove all data from your product. Flip1 or its partner will erase the memory of all products sold to Flip1, but it's recommended to erase all contents before shipping to mitigate any risks in the case of lost shipments.
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7. Flip1 does not purchase products that:
8. • Have suffered water damage.
   • Are bent or have significant structural damage.
   • Contain defective biometric features (e.g., fingerprint or facial recognition).
   • Are connected to services like Find My iPhone or similar device management features.
   • Have connectivity issues (WIFI, GPS, SIM, or Bluetooth problems).
   • Have been previously disassembled and reassembled using non-original parts.
9. If we contact you after inspecting the Product, you will have five (5) days to deactivate any device management features. If this is not completed within 14 days of Flip1’s initial contact, the product will be recycled and Flip1 will issue you an invoice for the full Payment amount based on the initial offer.

1. Flip1 does not purchase stolen products. The legal status of the product is verified using internationally available databases.
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2. The product being sold must be an original manufacturer’s product.
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4. 3.1.1. Requirements for a Nearly Like-New Product
   All features of a nearly like-new product must function perfectly. Additionally:
5. • The product's body must be intact, with no cracks or significant signs of wear.
   • The product must power on and off normally.
   • It must have a functioning battery.
   • The screen and body parts must be scratch-free and fully functional, with no cracks, brighter or darker spots, or other discoloration.
   • Biometric sensors (e.g., fingerprint or facial recognition) must operate normally.
   • The screen frame must match the original model and color.
   • The product must have no water or fire damage.
6. If any of these conditions are not met, the updated offer may be lower than the original quote.
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   3.1.2 Requirements for a Slightly Used Product
8. All same requirements as for Nearly Like-New Product listed in 3.1.1. are met except there can be small signs of wear and tear like minor scratches or dents.
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   1. If any of these conditions are not met, the updated offer may be lower than the original quote.
9. 3.1.3. Definition of a Broken Product
10. A broken product may include the following defects:
11. • The screen or glass surface is cracked, has dead pixels, or touch functionality is non-operational.
    • The battery is defective (the product does not turn on or shuts down unexpectedly).
    • The product’s body or back glass has significant cracks or missing parts.
    • Buttons (volume, mute, or power) do not work properly.
    • Cameras or their lenses are damaged, non-functional, or partially operational.
    • The charging port is damaged, or wireless charging does not work.
    • Speakers, microphones, motion sensors, or vibration functions are non-operational.
    • The NFC chip is non-functional, or the product cannot connect to a computer.
12. Note: Even if a product is broken, it may still hold value if its motherboard is undamaged.
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14. 3.1.4. Definition of a Recyclable Product
15. By default, a product that does not fit into any of the above categories is classified as recyclable. Specifically, if the product has at least one of the following defects, it will automatically be classified as recyclable:
16. • The product cannot make calls or perform basic functions.
    • The product has motherboard-related defects, such as:
      
      • The product cannot save audio or other files.
      • The screen continuously displays “No service,” or the device cannot be activated.
      • GPS or compass (gyroscope) functionality does not work.
      • The screen shows a software error (e.g., factory settings cannot be restored, or the computer does not recognize the device).
      • No sound is heard from speakers or through headphones. At least one microphone does not work (e.g., due to an Audio IC issue).
      • Wireless connectivity (WiFi) is non-functional.
      • Non-original parts, such as screens or cameras, have been used, which do not meet Flip1’s quality standards.
      • The product is bent or has water damage.
      • Biometric features (e.g., fingerprint or facial recognition) do not work.
      • Bluetooth functionality is non-operational.
      • The product does not recognize SIM cards.
      • The product is carrier-locked. Flip1 cannot contact the carrier to unlock the device due to GDPR regulations.
17. 3.2. Products That Are Not Eligible for Sale
18. Flip1 does not provide compensation for products that are:
19. • Blacklisted or MDM-locked (Mobile Device Management).
    • Contain damaged batteries (due to shipping restrictions).
20. 3.2.1. Blacklisted Products
21. If a product is found to be reported as lost, stolen, or associated with other ownership issues, Flip1 will notify you via email and place the product in quarantine for 14 days. During this time, Flip1 suspends payment for the product until ownership issues are resolved.
22. In such cases, you must:
23. 1. Contact the seller, store, carrier, or third party that sold you the product.
    2. Provide Flip1 with proof that you are the legal owner of the product.
    3. Remove all records related to loss or theft and resolve ownership issues during the quarantine period.
24. If the product is removed from the blacklist or ownership issues are resolved within 30 days, Flip1 will accept the Product. If issues are not resolved within 30 days, Flip1 will recycle the product and invoice  you the full amount of Payment already received.
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25. Under no circumstances will Flip1 accept a product that is confirmed as lost, stolen, or blacklisted unless CheckMEND or another similar organization confirms in writing that the device can be released.
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27. 3.2.2. Refund of Payment in Case of Ownership Issues
28. If Flip1 later becomes aware that the product you sold is associated with ownership issues, you agree to refund the full payment to Flip1 within three (3) business days of receiving a written request. Flip1 may seek assistance from the police or other law enforcement authorities to verify the ownership of the product.
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29. If ownership issues arise after Flip1 has already made the payment, Flip1 reserves the right to request a refund of the payment.
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30. You are responsible for verifying the product’s status on a blacklist before selling it to Flip1 and agree to refund the payment if the product’s status cannot be resolved.
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32. 3.2.3. MDM (Mobile Device Management) Locked Devices
33. MDM-locked devices refer to devices owned and managed by a company or organization using security software. Flip1 cannot under any circumstances purchase MDM-locked devices, as you do not have the rights to sell or profit from these devices. In such cases, Flip1 will return the device to you and invoice you the value of the Payment you received through the service.
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34. If there is reasonable suspicion that you were aware of the device’s MDM-locked status at the time of submitting the order, Flip1 reserves the right to charge you for the shipping costs.
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36. 4. Payment
37. The price paid for the product is based on the information you provide about the product’s model, memory size, and condition. Flip1 tests all products using industry-leading software.
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38. Flip1 gives you the initial offer based on the information you give in the Flip1 Service and the Payment is made based on the initial offer. If the product is in worse condition than stated, the Payment you are entitled to may be lower. In such cases, Flip1 will send you a confirmation email with a revised offer, which you must approve. After approval, Flip1 will send you an invoice for the difference between the product’s actual value and the Payment already granted. You may also request the product to be returned to you at no cost.
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39. You have 14 calendar days to respond to Flip1’s confirmation email. After this period, Flip assumes the new offer to be approved and will invoice you for the difference between the revised offer and the Payment already granted.
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    1. If you believe the returned product is not in the same condition as when you originally sent it, contact our customer service within 72 hours of receiving the product, and we will investigate the matter.
40. If a package sent back to you is not collected and is returned to Flip1’s facility, you are responsible for the shipping costs if you request that the package be sent to you again.
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41. You must complete all the necessary details in Flip1’s online sales form to allow Flip1 to process the payment as a credit for purchases in the online store of a merchant using the Flip1 service. Flip1 aims to verify the product’s actual condition on the next business day after the product is received at Flip1’s facility. However, unforeseen circumstances may delay the inspection process by a few days.
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42. Once the product is verified as accurate and determined to match the stated condition, it will be processed for reselling. The ownership of the Product transfers to Flip1 immediately upon accepting the offer and using the Payment received. If the offer is updated upon receiving and inspecting the Product, once you have accepted the updated offer, you no longer have the right to request a return.

1. Any refunds or additional compensations must be handled by contacting Flip1’s customer service. Flip1 reserves the right to reject returns or compensation claims retrospectively.
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2. You must promptly notify Flip1’s customer service of any discrepancies related to the payment. If Flip1 mistakenly pays you more than the agreed amount, you are required to return the excess amount within seven (7) days of receiving the payment. Flip1 reserves the right to reclaim overpaid funds and to take legal action if necessary, should the amount not be returned to Flip1’s account within the agreed timeframe.
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4. 5. Limitation of Liability
5. Nothing in these terms excludes or limits any liability of Flip1 that would be unlawful to exclude or limit.
6. Flip1 is not liable for any indirect costs resulting from primary loss or damage, such as loss of profits or opportunities.
7. Flip1 is not liable for the non-delivery of products or the failure to fulfill other obligations under these terms if the cause is an event beyond Flip1’s reasonable control, such as:
8. • Fire
   • Flood
   • Storm
   • Riot
   • Civil unrest
   • War
   • Nuclear accident
   • Terrorist act
   • Strike
   • Epidemic
   • Quarantine
9. Flip1’s total liability for any loss or damage related to the service is limited to the total value of the product or order.
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11. 6. Changes to the Terms of Use
12. We reserve the right to amend these terms from time to time without prior notice.
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14. 7. Governing Law and Dispute Resolution
15. These terms are governed by the laws of Finland. If you wish to file a complaint, please contact Flip1 by sending an email to support@flip1.com.
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17. 8. Contact Information
18. Fixably Oy
    Kansakoulukatu 3
    00100 Helsinki
    Business ID: 2694664-6
    Email: support@flip1.com
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20. You have the right to contact Flip1 at any time if issues arise in the agreement between you and Flip1. If you are unable to download a shipping label or encounter any other issues, please contact our customer service by sending an email to support@flip1.com.

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